Research Shows Health System Patient Portals Are Highly Valued, yet Technologically Lacking
Patient portals enable healthcare organizations to provide support services to improve patients’ health and wellness. Through these portals, patients expect easy access to capabilities like appointment scheduling, bill pay, prescription management and personalized notifications, as well as integration of data between hospitals and health insurers. Although patient portals give users access to extensive health records and account-related capabilities, the integration of new technology into these platforms is not standardized across the industry.
Currently, the healthcare industry is undergoing a push for increased integration of technology, such as online communications between patients and physicians, to improve efficiency in care and streamline patient-provider collaboration. For example, New York Presbyterian Hospital, a national leader in telehealth and telemedicine, is investing more in innovative health information technology programs by expanding its already comprehensive NYP OnDemand telehealth services suite. Indeed, hospitals and health systems have a multitude of opportunities to improve the digital capabilities they offer to patients and providers, but many organizations are still prioritizing this well below other aspects of patient care.