Health System Monitor, our latest venture into the healthcare digital experience, examines the authenticated patient and unauthenticated public experiences offered by the leading hospital groups and health systems in the country. By leveraging our competitive intelligence methodology, we help clients improve the relationship between health systems, patients, visitors and providers.
Similar to our other Monitor services, Health System Monitor tracks the user experience at the leading hospitals to determine emerging best practices. We keep our clients attuned to the pulse of the industry, highlighting important developments and the latest trends. Areas covered include site design, navigation, usability, billing, appointment scheduling, educational content and medical records.
Reports take a deep dive into one aspect of the user experience and provide journey walkthroughs of organizations in the space. Reports provide insight into best practices and leadership examples, accompanied by screenshots of competitor platforms.
Personalized research support is available from our experienced Healthcare team.
Clients have access to Health System Monitor analysts for ad-hoc research requests and questions about our work. We encourage open communication between clients and analysts in order to get the most out of the Health System Monitor service