Health Plan Monitor Awards: Tufts Health Plan, Cigna and BCBS of Massachusetts Provide Superior Mobile Coverage and Benefits

Michelle Ammirati by on Jan 08, 2020

Health Plan Monitor is pleased to offer its fourth Monitor Awards, recognizing health insurance plans’ excellence in the digital desktop and mobile user experience. In this report, we analyze the state of the health insurance industry’s best digital resources and features by benchmarking industry leaders across major aspects of the member experience using Corporate Insight’s proprietary Health Plan Member and Mobile Audits. With more investment in the mobile space in 2019, we incorporated two mobile categories to our analysis of the following five aspects of the digital member experience: Mobile Coverage and Benefits, Claims Details, Locator Tools, Mobile Telehealth, and Drug Coverage and Cost Tools.

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About The Author

Michelle Ammirati

Michelle is an Analyst for Healthcare Monitor at Corporate Insight. Read more