Corporate Insight

 

Bringing Empathy into the Design Process: Design Thinking at AHIP

What are you presently doing or have you completed within your organization to focus on your consumer/user engagement strategy? This is the question that Lesa Bailey, Health Plan Solutions Global Practice Lead, Consumer Division at NTT DATA Services, posed to a panel at the AHIP’s Institute & Expo on June 20. Mentioning design thinking briefly […]

Using UX Best Practices to Improve Cost Estimators: A Webinar

Corporate Insight will offer Using UX Best Practices to Improve Cost Estimators, a free webinar on best practices for cost estimator tools. Based on user tests of tools provided by leading health insurers, including Aetna, Blue Cross Blue Shield of Massachusetts, Kaiser Permanente and UnitedHealthcare, CI identified member perceptions of these tools, what members value […]

Topics: Insurance 

Corporate Insight Attends Consumer Experience & Digital Health Forum

Natalie Schneider, Vice President, Consumer Experience, Anthem, Inc., spoke to a room of healthcare insurance providers on December 6, 2016. The general session, called 2021: The Health Plan Consumer Experience of the Future, focused on the potential of healthcare within the digital space. Schneider spoke about Anthem’s future plans to address this topic and considered […]

Aetna Acquires Humana – What this could mean for the Online Services of their Members

Consolidation is sweeping through the healthcare industry as healthcare providers of all types strive to build scale amid the rollout of the new rules imposed on the industry.  On Friday, July 3rd, 2015 a deal was struck between Aetna and Humana, under which Aetna will acquire all outstanding shares of Humana. While health experts and […]