Corporate Insight

 

Introducing Oscar

Corporate Insight’s February Healthcare Monitor Report—Introducing Florida Blue and Oscar—featured a review of two insurance providers’ public and member sites that bring new perspectives to the Healthcare Monitor coverage group through their member experience designs, tools and other offerings. Oscar in particular represents the innovation and member-first approach that we expect from the future of […]

Topics: Digital Health 

Checking the Vital Signs of Symptom Checkers

12 billion Google searches a year are classified as symptom-related. People often rely on online tools, like WebMD and The Mayo Clinic for preliminary diagnoses. While all symptom checkers provide some sort of diagnosis, they vary dramatically in terms of intuitiveness, comprehensiveness and even overall purpose. In this white paper, we evaluate eight popular symptom […]

Topics: Digital Health 

Introducing Florida Blue

Corporate Insight’s February Healthcare Monitor Report—Introducing Florida Blue and Oscar—featured a review of both insurance providers’ public and member websites. Both firms add new perspectives to the Healthcare Monitor coverage group through their tools and member experience designs. Florida Blue in particular contends with major insurers within our coverage group, and we look forward to […]

Topics: Digital Health 

Health Insurers Can Provide a Better Digital Experience

IT and business consulting firm Cognizant recently published research on consumers and the way they prefer to interact with their health insurance company online. One of the key take-aways was that many are unsatisfied with the current experience. The survey went on to identify some capabilities and content that consumers express an interest in receiving […]

Topics: Digital Health 

Corporate Insight Attends Consumer Experience & Digital Health Forum

Natalie Schneider, Vice President, Consumer Experience, Anthem, Inc., spoke to a room of healthcare insurance providers on December 6, 2016. The general session, called 2021: The Health Plan Consumer Experience of the Future, focused on the potential of healthcare within the digital space. Schneider spoke about Anthem’s future plans to address this topic and considered […]

Developing Modern, Simplified Health Plan Member Portals

Corporate Insight recently attended the eighth annual World Health Congress Health Plan Consumer Experience & Retention Summit. In the two days of excellent sessions on the ideas, solutions and challenges of engaging members, one in particular stood out. In his session, Steven Webster of Health New England spoke about the health plan’s modern simplification of […]

How Can Large Insurers Leverage the Digital Channel to Better Serve their Members?

The health insurance industry is struggling to serve members through the increasingly important digital channel. Established insurance firms must do more to enhance members’ understanding of their plans, provide greater self-servicing capabilities, and strengthen their preventive and on-demand healthcare functionality. This report, Insurers Get a Digital Health Check: Understanding the Key Opportunities to Improve Health […]

Apple Kits Might Change the Way We Manage Our Health

On April 28, Apple released CareKit, a software platform used as a framework for developers to build self-management iPhone apps. Apple advertises the service as “a software framework for apps that let you better understand and manage your medical conditions.” Apple hopes to make medical condition management easier and less reliant on seeing the doctor […]

Topics: Digital Health 

Whitepaper: Healthcare Monitor 2015 Year in Review

The healthcare insurance industry experienced numerous disruptors in 2015 including cyber-attacks, the Affordable Care Act ruling and numerous mergers and acquisitions. Partially in response to these happenings, Corporate Insight’s Healthcare Monitor coverage group reported a variety of changes to firms’ public and member sites, improving the way members manage and understand their health benefits. In […]

The Doctor Will See You Now

Technology has gone a long way toward easing daily hassles like shopping, ordering food or hailing a cab. Among the many applications for online and mobile technology, health care stands out as an area where innovation can remove pain points – literally. Through telemedicine, you can have a doctor on call whenever you may need, […]

Topics: Digital Health