Victor J. Strecher believes in purpose-driven health. In addition to his work as a professor and director for Innovation and Social Entrepreneurship at the University of Michigan School of Public Health, Strecher serves as founder and president of JOOL Health, a company dedicated to examining how purpose and wellness are intertwined, an area he presented […]
IT and business consulting firm Cognizant recently published research on consumers and the way they prefer to interact with their health insurance company online. One of the key take-aways was that many are unsatisfied with the current experience. The survey went on to identify some capabilities and content that consumers express an interest in receiving […]
Natalie Schneider, Vice President, Consumer Experience, Anthem, Inc., spoke to a room of healthcare insurance providers on December 6, 2016. The general session, called 2021: The Health Plan Consumer Experience of the Future, focused on the potential of healthcare within the digital space. Schneider spoke about Anthem’s future plans to address this topic and considered […]
This report examines the website and mobile app features that younger member value most, areas where large insurers are struggling to deliver a strong digital member experience for Gen Y and Gen X and examples of what insurers can do to improve their digital resources for Gen Y and Gen X.
Corporate Insight recently attended the eighth annual World Health Congress Health Plan Consumer Experience & Retention Summit. In the two days of excellent sessions on the ideas, solutions and challenges of engaging members, one in particular stood out. In his session, Steven Webster of Health New England spoke about the health plan’s modern simplification of […]
The healthcare industry experienced numerous disruptions and innovations in the last three months. This edition of our Healthcare Trends & Highlights report examines how health plans across our coverage group reacted to major industry changes and current events across the digital space. Select report topics include: M&A communications The Affordable Care Act 2017 Open Enrollment Zika virus […]
The health insurance industry is struggling to serve members through the increasingly important digital channel. Established insurance firms must do more to enhance members’ understanding of their plans, provide greater self-servicing capabilities, and strengthen their preventive and on-demand healthcare functionality. This report, Insurers Get a Digital Health Check: Understanding the Key Opportunities to Improve Health […]
Corporate Insight is excited to announce that we have expanded our custom User Experience (UX) research services, with a broader mission to add value to our clients’ digital platforms. This expansion addresses growing concern from clients around the customer experience – and the rising cost of a poor client experience. “The customer experience has been […]
When thinking about treatments for severe allergic reactions and Asthma attacks, the EpiPen is the standout choice. Now a household name, similar to Kleenex or Advil, the EpiPen is prescribed to over 3.6 million Americans each year and Mylan, the auto-injectors manufacturer, holds a 90% market share of injectable epinephrine devices. Mylan has exploited its […]
With recent National Institute on Alcohol Abuse and Alcoholism reports finding drug misuse and addiction to painkillers at epidemic levels, health insurers can make a difference in the lives of their members by providing information and resources on treatment and preventative care.