Michelle Ammirati is a Senior Analyst for the Healthcare Monitor team. She has conducted extensive research on the member experience with a focus on desktop and mobile platforms. Michelle led and moderated UX-based healthcare studies to incorporate testing into reports and webinars. In 2015, Michelle managed Small Business Card Monitor after working on Bank and Credit Card products. While in the financial space, she contributed to the Trends & Highlights blog series and created the bi-annual Credit Card Product Update.
Michelle graduated from Ithaca College in 2014 with a B.S. in Communication Management and Design and has been a member of the Corporate Insight team since 2014.
José Santana is a Senior Analyst for Healthcare Monitor’s research services. He has conducted extensive research on the insurance industries with a focus on the online platforms, health management capabilities and technological innovations offered to prospective individuals and members. José’s past involvement includes work on Annuity Monitor and Life Insurance Monitor. Jose has also authored and collaborated on a number of thought leadership pieces, projects and studies focusing on responsive web design, digital health and wellness programs, mobile transaction capabilities, cost transparency tools and more.
José graduated from James Madison University in 2010 and has been a member of the Corporate Insight team since 2013.