Deductible Trackers and Plan Balances
Posted on July 13, 2017
Deductibles and out-of-pocket maximums and their corresponding limits determine member payments for healthcare expenses. Tracking and calculating these aspects of a health plan on the member site helps plans further member plan education and decrease confusion over coverage. In this Healthcare Monitor report, we assess the findability, content, design and presentation of deductible and plan balance details.
Overall, the 13 coverage group plans provide strong trackers with visual representations. Content is relevant and easily accessible, but organization and design elements of plan balance sections could improve. Though plans do provide deductible and plan balance information across the board, there is no clear industry design standard, and they could learn from financial companies displaying large quantities of data to improve the member experience.
Full report is available with subscription