Corporate Insight

Healthcare Research Services

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Health Plan Monitor
Health Plan Monitor

Health Plan Monitor tracks the digital web and mobile member experience offered by health insurers highlighting the changes made to our coverage group’s offerings.

Health System Monitor
Health System Monitor

Health System Monitor tracks the digital web patient experiences offered by a leading group of health systems and hospitals. Our unique methodology of actual patient access is applied to assess how leading platforms compare today, as well as best practices.

Strategic Web Design
UX Research

CI’s UX Research helps health insurers create products and services that their users will love, want and pay for. This research allows our clients to be proactive and avoid major design and user experience issues before changes become expensive. Our reports are clean and concise, offering insightful action plans for improvement.

Health Plan Mobile Audit

The Health Plan Mobile Audit provides a comprehensive benchmarking assessment on an insurer’s mobile app experience, along with actionable recommendations for improvement.

Reports
Health Plan Website Audit

The Audit benchmarks a health insurer’s member-facing digital experience against its key competitors’ and identifies the changes that would lead to a best-in-class experience. Using our Audit grading framework, we rate the member sites and apps offered by our client and its competitors across more than 200 individual attributes.

Health Savings Account
Health Savings Accounts

The Health Savings Accounts Report examines the HSA customer experience and identifies best practices in resources, educational materials and investment information.

Our Services

Reports and Updates

Each Report focuses on one aspect of the member experience and benchmarks industry leaders using detailed criteria. Updates are monthly publications that track the tactical changes across the industry.

Capabilities Matrix

The Matrix is a catch-all, side-by-side summary of the capabilities and resources across the visitor and member websites.

Analyst Support

We offer personalized research support from our experienced Health Plan Monitor team.