Health Plan Monitor tracks the digital web and mobile member experience offered by health insurers highlighting the changes made to our coverage group’s offerings.
Health System Monitor tracks the digital web patient experiences offered by a leading group of health systems and hospitals. Our unique methodology of actual patient access is applied to assess how leading platforms compare today, as well as best practices.
CI’s UX Research helps health insurers create products and services that their users will love, want and pay for. This research allows our clients to be proactive and avoid major design and user experience issues before changes become expensive. Our reports are clean and concise, offering insightful action plans for improvement.
The Health Plan Mobile Audit provides a comprehensive benchmarking assessment on an insurer’s mobile app experience, along with actionable recommendations for improvement.
The Audit benchmarks a health insurer’s member-facing digital experience against its key competitors’ and identifies the changes that would lead to a best-in-class experience. Using our Audit grading framework, we rate the member sites and apps offered by our client and its competitors across more than 200 individual attributes.
The Health Savings Accounts Report examines the HSA customer experience and identifies best practices in resources, educational materials and investment information.
Each Report focuses on one aspect of the member experience and benchmarks industry leaders using detailed criteria. Updates are monthly publications that track the tactical changes across the industry.
The Matrix is a catch-all, side-by-side summary of the capabilities and resources across the visitor and member websites.
We offer personalized research support from our experienced Health Plan Monitor team.